Shipping and Returns

 
SHIPPING
After ordering online, you will receive an email confirmation containing your order details. Once your order is shipped I will email you a tracking number for your package. Please allow 7-14 days from the date of your order to your delivery date. Your artwork is fully insured against loss and damage. This policy is valid for the time the artwork is in transit only.

If you wish to query a delivery please contact me at hello@carlyhollis.com or via the Contact page

 

FEES

Australia

Enjoy free shipping on orders of artworks on paper.

Canvas and resin artworks will incur a shipping fee based on size and weight of artwork.

 

International*

International customers will have free shipping of paper artwork with shipping fees added to canvas and resin artworks based on size and weight. 

*Please email me before purchasing so that I can email you a shipping quote.

RETURNS
100% Satisfaction Guarantee on Original artwork

When purchasing an original piece, I understand that viewing artwork online may not always give you a true representation of the artwork itself. 

For piece of mind, I offer a 100% money back guarantee (excluding shipping costs) on all original purchases, if it’s not what you had expected.

When you receive your artwork and you’re not satisfied, please email me at hello@carlyhollis.com within 7 days. 

Unfortunately as there are costs involved in transporting such valuable cargo, the cost of transport will be deducted from your refund. 

Art must arrive in the same condition as when it left. Any damage to the artwork will be deducted from your refund. A full refund will be provided to you (excluding shipping costs) upon inspection of the original artwork.
 

The refund of the artwork could take up to 7 working days to be transferred into your account.

 

WHOLESALE ENQUIRIES

Thank you for your interest in my work. I am currently accepting applications for partnerships with select stores and online retailers to carry my art prints and select originals. I offer a trade discount to accepted partners once approved. Please send an email to hello@carlyhollis.com with your wholesale enquiries and I will get back to you as soon as I can